Resources

If you have a problem with your application (both au au pairs and host families) please submit a case on your application!

Log in —> Support tab —> “Ask us a question”

This is the fastest way for Cultural Care to assist in any IT or other account related errors, as it assigns the case to someone in the correct department automatically.

Additional information & resources

These resources are for both au pairs and host families to navigate together. If you have any questions I am happy to help via email, WhatsApp/text (if it’s just a fast and easy question),  or an in person meetup at your home or a coffee shop!

Obtaining your SSN, bank account, drivers license etc. is part of the program, so au pairs should expect to do this during their free time BUT as a cultural exchange, it is also expected that host families support au pairs if needed for these things. *If you cannot schedule an appointment because of your work schedule, you should talk with your host family about it!